Business
Simulations...
Business
simulations were developed to extend the simulation process
into the workplace so the content is business oriented and
becomes more focused on challenging teams to solve specific
on-the-job problems.
Besides
the process of group decision-making, one of the added benefits
of the Business simulations is a more focused and formal
discussion in an area of business expertise. By comparing
their individual and team scores with the suggested rankings,
individual team members start to develop an understanding
of this aspect of business.
Business
Simulations for specific on-the-job problems
[ Meeting
Effectiveness Situation ] [ Project
Planning Situation ]
[ Envisioning a Culture for Quality ] [ Customer
Complaint Situation ]
Meeting
Effectiveness Situation
Time needed for exercise, scoring
and discussion: 2 to 4 hours
This reality-based business simulation teaches consensus decision-making
skills while challenging team members to rank order the steps involved in
planning, organizing and conducting an effective meeting.
This simulation develops an understanding of how to run a meeting. Its highly
relevant topic makes Meeting Effectiveness the ideal business simulation
for any audience. [ top ]
Project
Planning Situation
Time needed for exercise, scoring
and discussion: 1-1/2 to 2-1/2 hours
Team members learn group consensus skills through the use of a business-oriented
problem. This self-scoring exercise provides participants with a suggested
sequence of planning, organizing, implementing and controlling activities.
So often many team members sit down to do a project and everyone has a different
idea of the steps involved and their sequence. [ top ]
Combine
these simulations with the Group Styles Inventory for
a dynamic Team Building Workshop.
Envisioning
a Culture for Quality
Time needed for exercise, scoring
and discussion: 2-1/2 to 6 hours
This challenging and contemporary simulation asks participants to define
the type of organizational culture that provides product and service excellence.
Team members rank 24 behaviours in order of their impact on service quality
(from positive to negative).
Envisioning a Culture for Quality introduces participants to the
concept of organizational culture and how it relates to service effectiveness. [ top ]
Combine
this simulation with the OCI to create a "buy-in" to
begin the process of cultural change.
Customer
Complaint Situation
Time needed for exercise, scoring
and discussion: 1-1/2 to 2-1/2 hours
Customer service is the topic of this timely, informative simulation.
This simulation is an ideal way of looking at standardizing and understanding
procedures for handling customer complaints.
Team members are challenged to sequence, first individually and then as a
team, the critical activities involved in receiving a complaint, then identifying
the problem, and finally resolving the situation. Comparing their results
to the suggested ranking helps participants understand the process and consolidate
their approach.
The Customer
Complaint Situation is especially appropriate for members
of any product or service-oriented group serving either
internal or external clients.
Combine
this simulation with the Group Styles Inventory (GSI)
for a dynamic, one-day Team Building Workshop.
[ top ]
[ Back to Team Development ]
|
